Shop Information

■Shop information
Address: 〒812-0043　5-4-8 Katakasu, Hakata-ku, Fukuoka City, Fukuoka Prefecture
Management Contact person: Kitae Jung
Shop address: https://www.39drugstore.com/
Email: support@39drugstore.com
Telephone number: +81-92-412-2288
Business hours: Weekdays 09 : 00-12: 00, 13: 00-17: 00
Please contact us by inquiry form if you are closed on Saturdays, Sundays, holidays

■About delivery
Shipping company: Yamato Transport, Japan Post (EMS), Sagawa Express, Kurume Transport
Average delivery time: 2 to 14 days
Shipping: Shipping charges vary depending on each product, so please see each product page for detailed shipping charges.For inquiries regarding shipping, please contact the email below.
Email: support@39drugstore.com

■About refunds and returns
Basically, we do not accept refunds or returns or exchanges.
If you wish to receive a refund or return within our company's standard, please be sure to contact us before sending the product.
If you return the item without contacting us, we will not be able to accept the return.In addition, the customer will be responsible for all costs associated with returns etc.
・Email: support@39drugstore.com
・Phone number: +81-92-412-2288
・Return address: 812-0043 5-4-8 Katakasu, Hakata-ku, Fukuoka City, Fukuoka Prefecture
・Returns and exchanges due to simple changes of mind are not possible, but only in the case of defective products or incorrect shipping.
*However, returns and exchanges are not possible in the following cases.
・Products that have been delivered for more than 7 days
・Products that have been used by customers
・Stained or damaged by customers Products

■ Information on permits and licenses required for drug sales
Type of permit: Store sales
Name of distributor :J Plan Co., Ltd.
Store name: PicoloDrug
Store address: 812-0043 5-4-8 Katakasu, Hakata-ku, Fukuoka City, Fukuoka Prefecture
Permit number : No. 9302001
Publication date : April 1, 2020
Expiration date : From April 1, Reiwa 6 March 2021 Until the 31st
Permit issuing municipality: Fukuoka Prefecture, Fukuoka City

■Store manager and working pharmacist information
Store manager: Kitae Jung (Registered seller)
Registration number: No. 40-16-10021
Registered prefecture: Fukuoka prefecture
[Business content] Storage, display, consultation, information Provision/Management/Sales

Registered seller information
　Hiroshi Kimura　(Registered seller), chungsun Kim　(Registered seller )
[Business content] Storage, display, consultation, information provision, sales, shipping
[Work status of registered seller]
*Note: Work schedule listed is subject to change without notice
Registered seller :Kitae Jung
Working days: Monday to Friday (work : 09:00 clock out : 17:00)
Registered Seller:Hiroshi Kimura
Working days:Monday to Friday (work: 09:00 Closing work : 17:00)
Registered seller : chungsun Kim
Working days : Monday to Friday (Working : 13:00 Closing : 17:00)

Classification of drugs handled: Designated second-class drugs, second-class drugs, third-class drugs (drugs requiring guidance and first-class drugs are not handled)
Over-the-counter and online sales classification is the same

Explanation regarding the classification of people working at the store using name tags, etc.
　Registered sellers must wear name tags that say "Registered Seller"

Receiving orders on the Internet Time Orders are accepted 24 hours365 days
・Specific sales notification information
Date of notification: April 23, 2020
Address of notification: Hakata, Fukuoka City Health center

Regarding the expiry date of specified sales medicines: We will send products that have more than one year until the expiration date.

Time and contact information for experts to be available for consultation (normal times)
Telephone number: 092-412-2288
Email Address: support@39drugstore.com
Consultation available hours: Weekdays 09:00-12:00, 13 : 00-17: 00
Saturday, Sunday, holidays closed
please

Hours and contact information for experts to be available for consultation (in case of emergency)
Available hours for consultation: Weekdays 09:00-12:00 , 13:00-17:00
>Closed on Saturdays, Sundays, and public holidays
If outside of business hours, please contact us using the inquiry form

Store business hours
Internet order acceptance hours: 24 hours

Business hours of physical stores: Weekdays 09:00-12:00, 13:00-17:00
t77>Closed on Saturdays, Sundays, and holidays
Medicine sales hours for online sales:(Times when pharmacists are on duty)
　　　　　　　　　Weekdays 09 :00～12:00, 13:00～17:00
　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　 ​ Closed on Saturdays, Sundays and public holidays

Please read the instructions for use of medicines carefully and use them correctly by following the directions and dosage.

Response at the time of sale
○Name tag: Attach a name tag based on the law so that consumers can easily distinguish between pharmacists and general workers.
○Clothing: Wear clothing specified by our store for pharmacists and general workers so that consumers can easily identify the workers.
・Pharmacist/registered salesperson: White coat
・General worker:No regulations

Matters regarding the system for sales of drugs requiring guidance and over-the-counter drugs 
(1) Drugs requiring guidance, class 1 drugs, class 2 drugs and Definition of class 3 drugs and explanations regarding these
■Drugs requiring guidance
Items immediately after switching on (*drugs that have been transitioned from medical use to general use and whose risks as non-prescription drugs have not been determined)・Powerful drugs
*Drugs (switch OTC) that have not passed the period (3 years) specified by the Ministry of Health, Labor and Welfare ordinance after receiving approval for the application

■Class 1 drugs
Contains ingredients that require special attention from a safety standpoint, such as those that have little experience in use as over-the-counter drugs
*H2 blocker-containing drugs, some drugs Hair medicine etc.

■Class 2 drugs
In rare cases, those containing ingredients that may cause health damage equivalent to hospitalization or worse
*Main cold medicines, antipyretic analgesics, gastrointestinal analgesics , anticonvulsants, etc.

■Category 3 drugs
Those containing ingredients that do not interfere with daily life but may cause physical abnormalities or disorders
※ Health medicines containing vitamins B and C, major intestinal medicines, digestive medicines, etc.

(2) Commentary on labeling and information provision for drugs requiring guidance, class 1 drugs, class 2 drugs, and class 3 drugs
Drug package (outer box/outer packaging) ) and the risk category on the package insert.
Display methods include printing, pasting a sticker, etc.
1) For drugs requiring guidance, write [Drugs requiring guidance] on the immediate container or packaging.
2) Class 1 drugs are indicated as [Class 1 drugs] on the package.
3) Class 2 drugs are labeled as [Class 2 drugs] on the package.
4) Class 3 drugs are labeled as [Class 3 drugs] on the package.

Our store will list Class 2 and Class 3 drugs on our website.
The product name will be written as [Class 2 drug] or [Class 3 drug] according to the risk category of over-the-counter drugs.
Among Class 2 drugs, drugs that require special attention are expressed as [Class (2) Drugs]

For drugs that require guidance, class 1 drugs, class 2 drugs, and class 3 drugs, there is an obligation to provide information and make efforts, and the corresponding experts are as shown in the table below. It has been decided

When purchasing designated class 2 drugs, we will confirm any contraindications with the pharmacist or registered salesperson.We also recommend that you consult with us if necessary. A registered salesperson is an expert who is responsible for selling Class 2 and Class 3 pharmaceuticals that have passed the prefectural examination.

(3) Explanation regarding the display of drugs requiring guidance
Drugs requiring guidance are displayed inside the counter in the display area for drugs requiring guidance or in locked display equipment.

(4) Explanation regarding the display of over-the-counter drugs
Category 1 drugs are displayed inside the counter in the category 1 drug display area or in locked display equipment.
Specified class 2 drugs are displayed within 7 meters from the equipment used to provide information.
Class 2 drugs and Class 3 drugs are placed separately on display shelves.

(5) Measures to ensure proper handling of personal information
Personal information obtained through the provision of information on pharmaceuticals, etc. will be appropriately managed within the store and will not be shared with third parties. We will not provide any information toHowever, if we determine that it is necessary to report due to requests from administrative authorities, etc., we may provide information.

(6) Measures to prevent abuse
When selling or giving drugs that may be abused, we will verify the age of the orderer.
Please enter the age of the orderer. *This is the age of the person who placed the order.

(7) Explanation and precautions regarding the display of designated class 2 drugs on sales sites
Designated class 2 drugs are expressed as [class (2) drugs] on the website, Displayed so as not to mix with drugs of other risk categories
Designated class 2 drugs have the same relative risk assessment as class 2 drugs, but there are contraindications that require special attention due to interactions or patient background, and those who fall under these requirements, such as children and pregnant women. There are some drugs that increase the risk of health damage when taken, and some that require special attention when used.
Please ask our pharmacist for details.

(8) Explanation regarding the display of over-the-counter drugs on sales sites
On the site, only class 2 and class 3 drugs are listed in the drug category.
For each risk category of over-the-counter drugs, [Category (2) drug], [Category 2 drug], and [Category 3 drug] are displayed at the beginning of the product name.
If the expert is not available, orders will be accepted, but sales will not be made.

(9) Explanation regarding the system for relieving health damage caused by pharmaceuticals
In the unlikely event that you suffer health damage from pharmaceuticals, you can receive the "Relief System for Relief for Health Damage Caused by Drugs"
(There are some medicines and side effects for which relief cannot be provided)

[Complaint consultation desk]
PicoloDrug　 :092－412－ 2288
Fukuoka City Hakata Public Health Center:092－419－1090
It is also written on the counter.
Explanation of the system for relieving health damage caused by pharmaceuticals [Drug Relief System]
About relieving health damage caused by medicine Drug side effect relief system applies(There are some medicines and side effects for which relief is not available)
(1)Counter: Pharmaceuticals and Medical Devices Agency
(2)Contact phone number :0120-149-931 (toll free)
(3)Reception hours: Monday to Friday (excluding public holidays and New Year's holidays)9: 00～17：30
(4)Homepage // pmda.go.jp/kenkouhigai.html About the complaint consultation desk If you have any inconvenience regarding the purchase or use of pharmaceuticals, you can file a complaint.
● Jurisdictional Health Center Fukuoka City Hakata Health Center 092－419－1090